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NURSE SUPERVISOR/ CHARGE NURSE/ MANAGER
AXA Assistance USA provides travel, medical and lifestyle assistance solutions that help clients in a variety of industries reduce the tension of everyday life and manage extraordinary situations. Wherever you are, whatever you need, the AXA Assistance USA team will work to deliver for you. Since its inception, AXA Assistance USA has come to encompass an array of worldwide travel and assistance services including:
•Travel
AXA Assistance USA provides clients and their customers with a wide range of services to assist with both coping and managing the unexpected while traveling or living abroad and providing peace of mind.
•Health
Through its 24-hour multi-lingual alarm centers and on site physicians and nurses, AXA Assistance USA assists in providing medical referrals, hospital admission guarantees and medical monitoring to individuals and groups while traveling or living abroad.
•Lifestyle
AXA Assistance USA offers a wide range of lifestyle services including concert and event tickets, hotel and restaurant reservations, flight bookings, concierge services and more.
•
We are currently looking for a dynamic Manager to support our Case Management Team function in our downtown location. Please review the below job description:
JOB SUMMARY
This position is responsible for supervises and coordinates the medical department operations by performing the following duties personally or through case managers and medical coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Selects, schedules, assists in evaluating staff, adjusting hours and shifts within set guidelines.
•Orients new staff and assures that training and education needs of staff are met.
•Coordinates department, case management activities, and the work assignments of staff members.
•Evaluates activities of department, staff relations, and efficiency of service.
•Assists with the implementation and evaluation of department policies, goals, and objectives.
•Participates in the development and modifications of department programs.
•Monitors and reviews quality assessment activities and analysis.
•Interprets and enforces department and compliance regulations.
•Supports and assists with the implementation of business projects.
•Investigates and resolves complaints, or refers any unresolved escalations to Manager.
•Performs International Nurse Case Manager duties in the event of low staffing.
•Processing basic payroll items, and submitting to the Payroll Supervisor
•Assists the manager to maintain department operations within operating budget.
SUPERVISORY RESPONSIBILITIES.
•Directly supervises nine employees in the Medical Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, directing and evaluating work; and addressing complaints and resolving problems.
COMPETENCIES. To perform the job successfully, an individual should demonstrate the following competencies:
•Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data.
•Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
•Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
•Project Management - Coordinates projects; Communicates changes and progress; Manages project team activities.
•Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
•Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
•Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
•Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
•Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
•Bachelor's degree (B. S.N.) from four-year college or university, and three years of clinical experience, and supervisory experience.
LANGUAGE SKILLS
•Ability to read, analyzes, and interprets general business periodicals, professional journals, medical procedures, or governmental regulations.
•Ability to write reports, business correspondence, and procedure manuals.
•Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
MATHEMATICAL SKILLS
•Ability to calculate figures and amounts such as proportions, percentages, and area. Ability to apply concepts of basic algebra and geometry.
COMPUTER SKILLS
•To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Payroll systems; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations and other skills, abilities
•RN License, BLS (optional), ACLS (optional).
•Certification in Case Management
•Spanish, critical-care, and case management are preferred but not required.
•Up to 10% optional travel. Location: Chicago
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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Published at 02-03-2012
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